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Privacy Policy

This privacy policy explains how personal data of users visiting and shopping on the www.desigualdad.design website is collected, used, and protected.

1. Information Collected

When you visit our website or place an order, the following information may be collected:

  • First and last name

  • Delivery and billing address

  • Phone number

  • Email address

  • Payment information (processed securely via iyzico infrastructure)

  • IP address and site usage data

2. Use of Information

The information collected is used for the following purposes:

  • Order taking and delivery

  • Providing customer support

  • Managing order and delivery processes.

  • Fulfillment of legal obligations

  • Improving the site experience

3. Sharing Information

Your personal data will not be shared with third parties except in the following cases:

  • For payment processing, use iyzico.

  • With cargo and logistics companies

  • Due to legal obligations, with official institutions

These disclosures are made solely for the purpose of providing the service and to the extent necessary.

4. Data Security

All transactions on our website are protected by an SSL certificate.

Your personal data is protected against unauthorized access, loss, or misuse through necessary technical and administrative measures.

5. Cookies

Our website uses cookies to improve user experience.

Thanks to cookies:

  • Site preferences are remembered.

  • Usage analysis is performed.

  • Better service is provided.

You can control cookies by changing your browser settings.

6. User Rights (KVKK)

Users are subject to the provisions of the Law No. 6698 on the Protection of Personal Data:

  • To find out whether your personal data is being processed.

  • Requesting information about the data being processed.

  • Requesting data correction or deletion.

They have rights.

You can contact us at the following address for these requests.

7. Communication

For all your questions regarding our privacy policy, please contact us.

Address: Gürpınar neighborhood, Vatan street B12
Email: desigualdadesign@gmail.com

8. Entry into force

This privacy policy comes into effect with the use of the website.

DESIGUALDAD

DESIGN

DESIGUALDAD

DESIGN

DESIGUALDAD

DESIGN

(+90) 5418349902

📄 1. Sales Agreement (Terms & Conditions) Parties This agreement is concluded between www.desigualdad.design ("Seller") and the customer who places an order through the website ("Buyer"). Subject This agreement governs the terms and conditions for the sale of handmade jewelry and accessories. Order and Payment The buyer adds the selected products to their cart and pays by credit/debit card at checkout. Payment is processed securely through the PayTR platform. Payment must be confirmed for the order to be processed. Delivery Orders are shipped within 2-5 business days following payment confirmation. The average delivery time is 7-14 days for international deliveries and 2-5 days for domestic deliveries. Cargo tracking information is sent to the customer via email. Returns and Right of Withdrawal The buyer may request a return within 14 days of receiving the product. The right of withdrawal does not apply to personalized orders. The returned product must be unused, undamaged, and in its original packaging. Dispute Resolution The laws of the Republic of Turkey apply to disputes. Istanbul Courts and Enforcement Offices have jurisdiction. 📄 2. Return and Withdrawal Policy (Refund & Return Policy) Return Period Customers may request a refund within 14 days of product delivery. Return Terms The product must be unused, undamaged, and in its original packaging. Returns are not accepted for personalized orders. Return Process For a return request, please contact our customer support team (info@desigualdad.design). Approved returns will be refunded to the customer's prepaid card account within 7 business days of receiving the product. Return shipping costs are the customer's responsibility. 📄 3. Privacy Policy Personal Data Protection At www.desigualdad.design, we value the privacy of your customer information. Collected Data Name, address, phone number, and email address are collected during order processing. Payments are processed securely through the PayTR infrastructure, and your credit card information is not stored in our system. Data Use Collected information is used only for order delivery and customer notification. It is not shared with third parties and may only be transferred to official authorities if legally required. Cookies Our site may use cookies to enhance your user experience. You can change your cookie settings in your browser.

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