Delivery and Return Terms

1. Delivery Process

Your orders will be prepared and shipped within 1-3 business days after payment confirmation.

Delivery time:

• Within Türkiye: 1-3 business days

• International shipping: 5–15 business days (may vary depending on the country)

Shipping time may vary depending on your country, customs procedures, and the shipping company.

2. Shipping Fees

Shipping costs are automatically calculated during the ordering process and displayed on the payment page.

Free shipping may apply during promotional periods.

3. Important Information

• The recipient is responsible for any delays caused by entering incorrect or incomplete addresses.

• Any customs duties and additional charges that may arise from international orders are the responsibility of the buyer.

• Delays in the shipping process may be caused by the shipping companies and are not the responsibility of the seller.

4. Return Policy

The buyer may request a return within 14 days of receiving the product.

The product to be returned:

• Unused

• Undamaged

• In resalable condition

is required.

5. Non-Returnable Products

The following items are non-returnable:

• Products made to order.

• Products that cannot be returned for hygiene reasons (earrings, etc.)

• Used or damaged products

 

6. Return Process

To request a return, please contact us via the following email address:

📩 desigualdadesign@gmail.com

Once your request is approved, the product needs to be shipped to us.

Once the product reaches us, it will be inspected, and if found to be suitable, the return process will be initiated.

7. Return Shipping Fee

• If the product is faulty or defective, the return shipping cost will be borne by the seller.

• In other return situations, the shipping cost is the responsibility of the buyer.

8. Damaged Products

When your order arrives, it is recommended that you check the package before accepting delivery.

In case of damaged products, you must contact us immediately.

9. Handmade Product Information

All products on our website are handmade.
Therefore, slight variations are possible, and this is part of the uniqueness of the product.

Each product is carefully prepared to order. Therefore, delivery time may vary depending on the product's preparation process.

10. Communication

For all your questions regarding delivery and return processes, please contact us.

Email: desigualdadesign@gmail.com
Phone: 00905418349902